CRS Careers

Title: Senior Advisor, Organizational Performance & Effectiveness, Baltimore
Dept/Location: Strategy and Organizational Development/Baltimore
Band: E
FLSA: Exempt
Reports to: EVP for Strategy and Organizational Development
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About CRS:

Catholic Relief Services carries out the commitment of the Bishops of the United States to promote integral human development for poor, vulnerable and marginalized individuals and communities outside the U.S. Motivated by the Gospel of Jesus Christ to cherish, preserve and uphold the sacredness and dignity of all human life, foster charity and justice, and embody Catholic social and moral teaching, CRS relief and development programs promote lasting, positive outcomes to the challenges of poverty and injustice for the poor, vulnerable and marginalized outside the U.S. In addition to the over 100 million people CRS programs serve overseas, the organization works to inspire and engage over 8 million Catholics in the U.S. to live their faith in solidarity with the poor and take action to confront global poverty and injustice.


The Strategy and Organizational Development (SOD) department is a unit of the Executive Office based in CRS headquarters in Baltimore. The SOD department supports innovation and organizational change to boost CRS’ performance and effectiveness aligned to strategic priorities.  The SOD team – including the Chief Information Officer, General Counsel, and Senior Advisors for Organizational Development, Knowledge Management & Learning, and Internal Communications – plays both a leadership and facilitation role to support strategy execution and organizational development from a systems thinking perspective. In partnering with leadership, line managers and colleagues across the agency, SOD strives to align collective efforts to strategic priorities and foster creation of an organizational culture that values collaboration, innovation, creativity and a continuous improvement mindset shaped by our Mission and values and a deep passion for making a positive difference in the lives of the people we serve.

The successful candidate for this position brings a blend of talents and skills, including intellectual ability, strong analytic skills, imagination and creativity, judgment and maturity, excellent project and time management skills, strong communication and presentation skills, strong interpersonal skills, an ability to work in a team environment, and a deep commitment to a mission and values-led organization.  S/he actively seeks knowledge and shares best practices and lessons learned. S/he knows when to play a leadership role to drive change, and when to play a facilitation or consultative role. S/he is a collaborative team player, flexible and able to manage competing demands and adjust to agency needs as they evolve. S/he excels at leading organizational change through thought leadership and influence.

Job Summary:

Working closely with agency leadership and line managers, the Senior Advisor for Organizational Performance and Effectiveness champions organizational learning and evidence-based decision-making in support of agency strategic priorities in three main areas:

  1. Alignment of systems and processes to strengthen integrated agency strategic planning, monitoring, reporting and accountability for results.
  2. Continuous improvement of approaches to measure organizational performance and effectiveness for the joint purposes of organizational learning, evidence-based decision making and insights, and internal/external communications.
  3. Design and facilitation of senior leadership and management discussions to draw strategic insights on organizational performance and effectiveness measures and keep focus on ‘what’s most important’ to increase the agency’s impact and ability to meet today’s needs while positioning the organization for the future.

As a member of the SOD team, the Senior Advisor actively collaborates and contributes to other department activities as needed.

Job Responsibilities:

  1.  Systems for integrated organizational planning/reporting and budgeting to support agency strategy execution.
    1. Work with divisional leadership and staff, and build on existing strengths, to support on-going improvements to agency level strategic planning, implementation, and reporting and how they feed into and are informed by organizational level performance and effectiveness measures.
    2. Oversee six-monthly strategy implementation tracking and reporting processes.
    3. Support alignment of budgetary investments to strategic priorities through the annual planning process.
  2. Oversee organization level performance and effectiveness measurement for the joint purposes of learning, evidence-based decision-making, continuous improvement, accountability, and communications.
    1. Manage collection of data and analysis for Strategy Dashboard and Operational Performance Indicators (as per the Board Policy on Organizational Performance and Effectiveness) for annual submission to the Board.
    2. Drive improvements of organizational performance and effectiveness measurement and reporting to facilitate strategic insights.
    3. Ensure all parts of the organization have access to strategy and organizational performance information in accessible formats for both internal and external communications purposes.
  3. Advance an agency-wide approach to performance and effectiveness measures and promote a culture of operational excellence and accountability for results.
    1. Ensure effective and aligned work processes and systems, with high quality data, information and knowledge sharing to empower and support staff.
    2. Support divisions to improve their performance and effectiveness measures.
    3. Champion entrepreneurship, creativity, and innovation.
    4. Design and facilitate periodic workshops and discussions involving senior leaders and managers to draw strategic insights and increase our ability to deliver the desired outcomes of programs.
    5. Support senior leadership and managers to drive strategic decisions into execution.
  4. Stay current about issues and trends in the broader relief and development sector and engage pro-actively with peers in other organizations to contribute to professional development, sharing of CRS experiences to contribute to sector learning and bringing learning from others back to CRS.  

Agency-wide Competencies (for all CRS Staff): These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

  • Serves with Integrity
  • Models Stewardship
  • Develops Constructive Relationships
  • Promotes Learning

CRS staff strive in action and attitude to embody the following attributes by being:

  • Inspired. We have an unshakable belief in human potential and opportunities for positive change.
  • Passionate. We are wholehearted in our efforts to contribute to a more just, peaceful and prosperous world.
  • Committed. We are dedicated to compassionate service of others, in pursuit of the common good.
  • Approachable. We earn the trust and respect of others, demonstrating humility and mutuality in building relationships.
  • Focused. We are determined in our pursuit of excellence to deliver results and create lasting impact.
  • Accountable. We are responsive and accountable to one another, our partners, donors and the people we serve.
  • Innovative. We are perpetually curious and adaptable, continually learning to improve the outcomes of our work.

Supervisory Responsibilities: None

Key Working Relationships:

Internal: Strategy and Organizational Development Team, CRS Senior Managers and Line Managers, Budget Director, Regional Directors and Executives

External: Consultants, Peer Organizations and Associations in the areas of strategy, organizational development, continuous improvement and organizational performance and effectiveness measurement

Knowledge, Skills and Abilities:

  • Minimum of Master’s degree in organization development, social sciences or work equivalency in relief and development field.
  • Minimum of 10 years progressive responsibility in the areas of strategy, organizational development and/or organization level measurement. Knowledge and experience in relief and development project management and M&E systems a plus.
  • Demonstrated ability to work effectively in a multi-cultural environment.
  • Strong project management and strategic planning skills.
  • Exceptional communication skills; can develop clear, concise and logically written communications as well as deliver recommendations effectively; experience with data visualization a plus.
  • Systems thinking – ability to see how parts interact with the whole.
  • Strong analytic and decision making abilities.
  • Strong interpersonal and leadership skills.
  • Ability to work with all levels in an organization.
  • Ability to influence others and move toward a common vision or goal.
  • Track record of creativity/innovation within area of responsibility.
  • Advanced computer skills including Microsoft office, SharePoint.

Foreign Language Required: None. French and/or Spanish a plus.

Physical Requirements/Environment: Normal conditions for an office environment

Disclaimer Clause: This job description is not an exhaustive list of the skill, effort, duties and responsibilities associated with this position.

Note: All interested applicants must be authorized to work in the U.S. at the time of application.

Interested CRS employees are encouraged to apply within ten days of this position’s posting.

CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.