CRS Careers

Title: Director of Internal Communication
Department: Strategy and Organizational Development/Baltimore
Band: E
FLSA: Exempt
Reports to: EVP for Strategy and Organizational Development
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About CRS:

Catholic Relief Services carries out the commitment of the Bishops of the United States to promote integral human development for poor, vulnerable and marginalized individuals and communities outside the U.S. Motivated by the Gospel of Jesus Christ to cherish, preserve and uphold the sacredness and dignity of all human life, foster charity and justice, and embody Catholic social and moral teaching, CRS relief and development programs promote lasting, positive outcomes to the challenges of poverty and injustice for the poor, vulnerable and marginalized outside the U.S. In addition to the over 100 million people CRS programs serve overseas, the organization works to inspire and engage over 8 million Catholics in the U.S. to live their faith in solidarity with the poor and take action to confront global poverty and injustice.


The Strategy and Organizational Development (SOD) department is a unit of the Executive Office based in CRS headquarters in Baltimore. The SOD department supports innovation and organizational change to boost CRS’ performance and effectiveness aligned to strategic priorities. The SOD team – including the Chief Information Officer, General Counsel, and Senior Advisors for Organizational Development, Knowledge Management & Learning, and Organizational Performance & Effectiveness – plays both a leadership and facilitation role to support strategy execution and organizational development from a systems thinking perspective. In partnering with leadership, line managers and colleagues across the agency, SOD strives to align collective efforts to strategic priorities and foster creation of an organizational culture that values collaboration, innovation, creativity and a continuous improvement mindset shaped by our Mission and values and a deep passion for making a positive difference in the lives of the people we serve.

The successful candidate for this position brings a blend of talents and skills, including intellectual ability, strong communication and presentation skills, imagination and creativity, judgment and maturity, excellent project and time management skills, strong interpersonal skills, an ability to work in a team environment, and a deep commitment to a mission and values-led organization. S/he actively seeks knowledge and shares best practices and lessons learned. S/he knows when to play a leadership role to drive change, and when to play a facilitation or consultative role. S/he is a collaborative team player, flexible and able to manage competing demands and adjust to agency needs as they evolve. S/he excels at leading organizational change through thought leadership and influence.

Job Summary:

The Director of Internal Communications develops, leads, and scales best-in-class internal communications to support consistent and compelling messaging that facilitates staff engagement in the CRS mission and strategic priorities. Reporting to the EVP for Strategy and Organizational Development, the Director will act as a subject matter expert and provide strategic advice and program support for multiple internal partners across CRS. S/he must have demonstrated communication expertise, strategic thinking skills, and exceptional communication, collaboration and relationship building skills.

Job Responsibilities:

As Director of Internal Communications, you can expect your role to typically involve some or all of the following:

  • Establish an internal communications strategy in conjunction with agency leadership and senior managers.
  • Manage internal communications channels.
  • Ensure organizational strategic initiatives and projects are successfully communicated to employees and stakeholders; advise on communications aspects of major change initiatives and support executive level communications; draft messages or scripts from senior executives for presentation to employees in written or spoken form.
  • Plan, edit and write content for a variety of internal communications mediums, such as the staff intranet, and other agency wide communications.
  • Storyboard or translate ideas to the creative team of art directors and designers for strategy related communications.
  • Identify ways to optimize social media to communicate with staff internally.
  • Collaborate with Marketing and Communications staff to support internal/external message synergies where possible.
  • Support SOD team and others on presentation preparation and other communications needs.
  • Ensure internal communications messages are consistent across all mediums and for different departments of the organization.
  • Respond to feedback from staff and adjust communications content accordingly.
  • Advise senior executives of developments throughout the organization, either face to face or through regular written communication.
  • Stay current about issues and trends in the broader relief and development sector and engage pro-actively with peers in other organizations to contribute to professional development, sharing of CRS experiences to contribute to sector learning and bringing learning from others back to CRS.

Agency-wide Competencies (for all CRS Staff): These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

  • Serves with Integrity
  • Models Stewardship
  • Develops Constructive Relationships
  • Promotes Learning

CRS staff strive in action and attitude to embody the following attributes by being:

  • Inspired.We have an unshakable belief in human potential and opportunities for positive change.
  • Passionate.We are wholehearted in our efforts to contribute to a more just, peaceful and prosperous world.
  • Committed.We are dedicated to compassionate service of others, in pursuit of the common good.
  • Approachable. We earn the trust and respect of others, demonstrating humility and mutuality in building relationships.
  • Focused.We are determined in our pursuit of excellence to deliver results and create lasting impact.
  • Accountable.We are responsive and accountable to one another, our partners, donors and the people we serve.
  • Innovative.We are perpetually curious and adaptable, continually learning to improve the outcomes of our work.

SuSupervisory Responsibilities: None

Key Working Relationships:

Internal: Strategy and Organizational Development Team, CRS Senior Managers and Line Managers, Regional Directors and Executives

External: Consultants, Peer Organizations and Associations in the areas of communications and organizational development

Knowledge, Skills and Abilities:

  • Minimum of a BA in journalism, communications, public relations, marketing or related experience equivalents. MA a plus.
  • Minimum of 5 years progressive responsibility in the area of communications. Knowledge and experience in international relief and development organizations a plus.
  • Exceptional communication skills; can develop clear, concise and logically written communications as well as deliver recommendations effectively; experience with data visualization a plus.
  • Excellent writing, editing and proofreading skills as well as a journalistic ability to source stories from staff.
  • Strong speaking skills and sensitivity to CRS’ goals and values and an ability to relay them to staff.
  • Demonstrated ability to work effectively in a multi-cultural environment.
  • Strong project management and strategic planning skills.
  • Familiarity with information technology, especially digital and video means of communication; experience with data visualization a plus.
  • Systems thinking – ability to see how parts interact with the whole.
  • Strong analytic and decision making abilities.
  • Strong interpersonal and relationship-building skills, particularly to work collaboratively with colleagues in other departments.
  • Ability to work with all levels in an organization.
  • Ability to influence others and move toward a common vision or goal.
  • Track record of creativity/innovation within area of responsibility.
  • Advanced computer skills including Microsoft office, SharePoint.

Foreign Language Required: None. French and/or Spanish a plus.

Physical Requirements/Environment: Normal conditions for an office environment

Disclaimer Clause: This job description is not an exhaustive list of the skill, effort, duties and responsibilities associated with this position.

Note: All interested applicants must be authorized to work in the U.S. at the time of application.

Interested CRS employees are encouraged to apply within ten days of this position’s posting.

CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation

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